Privacy Policy for Dry Cleaning On Demand

Effective Date: Oct 8, 2025

Dry Cleaning On Demand ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our mobile application and related services ("App").

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

• Name, email address, and phone number (used for account creation and communication).
• Pickup and delivery addresses.
• Order details such as items, bag count, and service note.

1.2 Automatically Collected Information

• Location data (only when you provide delivery/pickup addresses or enable location for convenience).

1.3 Payment Information

• We do not collect or store payment card details.
• All payments are processed securely through Helcim, our third-party payment provider, which complies with PCI-DSS security standards.

2. How We Use Your Information

We use your information to:

• Create and manage your user account.
• Process and fulfill pickup and delivery orders.
• Send order updates, notifications, and receipts.
• Provide customer support.
• Improve the app experience and operational efficiency.
• Comply with legal obligations.

3. Information Sharing

We do not sell or rent your personal data. We may share limited data only in the following cases:

• Service Providers: With trusted vendors (e.g., delivery drivers, payment processors) solely to perform business operations.
• Legal Requirements: If required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. Data Security

We take appropriate security measures to protect your data, including:

• Encryption in transit (HTTPS/SSL).
• Secure data hosting on AWS.
• Restricted access to personal data by authorized personnel only.

However, no digital system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have rights to:

• Access or correct your data.
• Request deletion of your account.
• Request a copy of your data.

You can exercise these rights by contacting us at drycleaningondemand@gmail.com

6. Data Retention

We retain your data only as long as necessary for:

• Providing services.
• Fulfilling legal or accounting obligations.

Once no longer required, data is securely deleted.

7. Children's Privacy

Our app is not intended for children under 18. We do not knowingly collect data from minors. If we learn that a child's information has been collected, we will promptly delete it.

8. Third-Party Services

Our app may contain links or integrations with third-party services such as Helcim for payments. These third parties have their own privacy policies, and we encourage you to review them separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated within the app or via email.

10. Contact Us